| • | First point of contact for client services | |
| • | Keep regular communication (regular calls, visits, and emails) and quarterly reviews | |
| • | Identify opportunities for improved vendor relationships | |
| • | Make program recommendations | |
| • | Provide industry updates, including information on new products and services | |
| • | Survey clients for feedback to ensure we meet high standards |
| • | Group travel | |
| • | National and international rail bookings | |
| • | Visa and passport procurement | |
| • | Airport parking and meet and greet services | |
| • | Executive cars | |
| • | Airport assistance | |
| • | Private aircraft charter services worldwide | |
| • | Disaster recovery programmes | |
| • | Local and international representation | |
| • | Courier service | |
| • | Concierge services |